Get help
Email [email protected] and a person will read it — usually within a couple of days. Include your device model and iOS/Android version if you’re reporting a bug.
Common questions
Restoring a Pro subscription on a new device
Sign in with the same account, open Account → Restore Purchases. If that doesn’t pick it up, make sure you’re signed into the same Apple ID (iOS) or Google account (Android) that made the original purchase.
Shortlist or settings not syncing
Syncing requires signing in (Account tab). If you’re signed in on both devices and still don’t see your data, check your connection and try relaunching the app — if it still doesn’t resolve, email us with your account email.
Reporting incorrect player data
Player ratings and attributes come from EA’s public data and update with each title update. If something looks wrong after a recent EA patch, give it a day for our database to catch up before reporting — otherwise, email us the player name and what looks off.
Deleting your account
Account → Delete Account, inside the app. This permanently removes your synced shortlists and settings. See the Privacy Policy for what that covers.
More questions are answered on the FAQ.